Early software companies took the approach the customer was forward their own.

Early software companies took the approach the customer was forward their own. If you received a manual with the software (a big if), it was assumed you would read it (if you could read it) and if you had the courage to make a support call (if you could find a phone number), you might reach a someone who could help you.

With more [i]or[/i] less notable exceptions, those times are gone Today, principally companies provide thoughtful, helpful support staffs, fit manuals and extensive on-line help. The smart companies have eliminated "voice jail" and in general, if you have a moot point you can ...

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